Shipping policy

Shipping Policy

The information on this page allows customers to review important conditions before deciding whether to place an order.

We provide the following information to explain where we ship, when orders leave our facility, and how delivery estimates are calculated. We want customers to understand this process before placing an order.

Shipping destinations

We ship only to eligible addresses in the United States when a delivery option is offered for the customer's address at checkout. Some remote areas, territories, military addresses, or PO Boxes may not be supported by every service. An order is not accepted for delivery until the address and selected service have passed checkout validation.

Order processing

After payment verification, orders are normally prepared within 0–1 business day. Our regular fulfilment days are Monday through Saturday, excluding U.S. public holidays. Orders received after 2:00 p.m. Pacific Standard Time (Los Angeles), on Sundays, or on applicable public holidays may begin processing on the next fulfilment day. Processing time is the period before a parcel is handed to a carrier; it is separate from transit time.

Transit and estimated delivery

Carrier transit is normally 0–1 business day after dispatch. The combined processing and transit estimate is approximately 0–2 business days. Carriers used by the store are the carriers and services available at checkout. Severe weather, peak-season volume, carrier disruption, rural service limitations, address errors, or events outside our reasonable control may extend an estimate.

Shipping charges, taxes, and checkout

Our shipping charge rule is calculated and displayed at checkout before payment. Before the customer authorizes payment, checkout shows item prices, discounts, delivery charges, applicable taxes, and the final total. Charges are shown in U.S. dollars (USD). We do not add an undisclosed delivery charge after an order has been confirmed.

Tracking and split shipments

When a carrier supplies tracking, we send it to the email address used for the order. The first carrier scan may not appear immediately. Products may occasionally arrive in separate parcels; when that happens, available tracking details are provided for each shipment and the customer is not charged a second undisclosed fee.

Address changes

Customers must provide a complete recipient name, street address, apartment or suite number, city, state or province, postal code, and reachable contact information. Contact us immediately if an address is wrong. We will try to assist, but a change cannot be guaranteed after dispatch. Costs caused by an incorrect address or refused delivery may be the customer's responsibility where permitted by law.

Delayed, missing, or damaged parcels

For a late or missing shipment, first check the tracking page, carrier notices, household members, reception areas, and safe delivery locations. Then contact us with the order number. For visible damage, preserve the parcel, labels, and product packaging and provide clear photographs so that we can investigate with the carrier.

Contact

For assistance, contact macariusellis0292@outlook.com or 2019166660 and include the relevant order number. We usually respond within 2 business days.

This policy operates alongside, and does not replace, mandatory consumer protections.